FAQs
Question: How long does it take for me to receive my order (for continental U.S. Shipments)?
Answer:
All orders will be shipped within 1 to 2 business days. Orders placed on weekend and holiday will be shipped the next business day. Your orders will be shipped by FedEx, UPS or USPS. Our available shipping options and your exact shipping and handling charges will be displayed during checkout. The delivery date is an estimate and not guaranteed and will vary depending on mail delivery disruptions and high volume holiday shipping times. The exception would be customized or personalized items which take additional time to process. Orders are shipped from our facilities in Miami, Florida. Note: FedEx and UPS don't ship to p.o.boxes. If providing a P.O.Box address, include physical street address as well. We will try to ship to P.O.Box if possible, if not able to, will ship to the street address.
Question: How long does it take for me to receive my order (for International Shipments)?
Answer: International Shipments
Most international orders are shipped within 1-2 business days. For international shipments, from our experience transit time is 10 - 21 days, actual may vary depending on customs. Although this is a typical estimate of average shipping time, actual shipping may slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.
Question: How long does it take for you to ship out orders?
Answer: Most orders are processed and shipped within 1-2 business days once payment is received. Excluding weekends and holidays. International orders may take longer due to the additional processing involved (i.e. customs forms, etc.) Any customized items in your order will delay shipment.
Question: How are orders shipped?
Answer: We use UPS, USPS, and FedEx to ship out orders. We are an environmentally friendly company, please note that your order may arrive in a slightly used shipping box.
Question: Can I pick up for order instore?
Answer: Yes, you can pick up your order at our store in Miami, FL.
Local pick up is free. Please come to our store to pick up your order.
Please give us a note telling us that your order will be picked up when you check out. Then we will refund you the shipping and handling when you pick up your package.
We will send you an email when your order is ready for pick up. In order to avoid wait time in the store, please come after you receive the ready for pick up email. We will call you to schedule a pick up time. And please show us your order confirmation email when you pick up your order.
If you have any questions, please don’t hesitate to contact us.
Our Phone Number:
305-883-1188, 786-301-3838, 954-801-0388
Our Address:
Jenly Wholesale Inc.
15420 SW 136th st
Unit 19
Miami FL33196
Question: Can I track my order after it's been shipped?
Answer: Each order shipped will come with tracking no, so please use the valid email address when going to check out. If you do not receive the email, please check your spam folders.
Question: Was my order received?
Answer: Once an order is placed, an invoice and summary of your order will be sent shortly to an email address you've provided. This info will be emailed to you when your order is received, so please use the valid email address when going through checkout. If you do not receive the email, please check your spam folders.
Question: What is your return policy?
Answer: Orders must be returned within 30 days of receipt for a refund if you are not satisfied. Returns are subject to a 15% restocking fee or $5.00, whichever is higher. Shipping and handling are non-refundable. Returned items must be received in their original packaging and in perfect condition. Personalized items, seasonal item, loose pieces are non-refundable.
Question: Personalized item policy?
Answer: Personalized ribbons will delay your order for 7-10 days before shipping. Personalized items must be personalized before they ship, and will delay shipping of your entire order. Once personalized item order is placed, it cannot be changed or altered in any way. Customized/personalized items are not accepted for returns.
Question: Does your international shipping quotes include customs/duty/import taxes?
Answer: For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate, unfortunately. Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.
Question: I have not received my package, even though tracking number shows delivered.
Answer: We’re sorry that you have not received your package even though tracking number shows delivered. The first step you should take is to check all around your house. The package may have been placed where it’s difficult to see (to avoid being stolen if just laying around) such as behind plants, etc. The second step you should take is to check with your neighbors. Sometimes it’s possible that the package has been misdelivered to a neighboring address close to you.
If you are still unable to locate the package, you can contact the courier using the following contact information.
FedEx
https://www.fedex.com/en-us/home.html
UPS (United Parcel Service)
http://www.ups.com/content/us/en/contact/index.html?WT.svl=SecNav
USPS (United States Postal Service)
https://www.usps.com/customer-service/customer-service.htm
For FedEx and UPS shipments, they are able to provide detailed information on your delivery/package, which may help to locate the missing package. For USPS shipments, although may not be as detailed as UPS, USPS is still often able to provide additional information to help to locate your missing package as well.
If after trying the above steps, you are still unable to locate your package, you are welcome to contact us.
NOTE:
*If after reviewing your order, you realize that the shipping address you’ve provided is incorrect (wrong zip, city, street number, etc) or missing info (such as apt#, suite#, etc), and the missing delivery was caused by this incorrect or missing info, please let us know as soon as possible by Contact us.