I had ordered three packs of balloons, but when my package arrived there was only one pack. I emailed the company and they answered my email within the hour. They asked if the package looked as if it had been previously opened and to please send pictures. The package had been opened down the side and retaped. I took pictures and sent emailed them to the company. Again within an hour or less of my email I had a response. Because I would be using the balloons in the next couple of days and would not be able to wait to receive the additional balloons, they gave me a refund for the two sets that were not received.
The balloons are of good quality and I will buy from this seller again because of their wonderful customer service.